FAQ | Custom, Inclusive & Bespoke Jewelry by Kris Averi NYC

If you can imagine it, we can most likely create it. Our specialties include heirloom redesigns, engagement rings, wedding rings, personal talismans, memorial jewelry, gifts and milestone jewelry, vow renewal & anniversary rings, and extraordinary one-of-a-kind pieces.

From exclusive engagement rings to a custom cocktail ring for Cyndi Lauper, even a bespoke wedding tiara, every creation is crafted to capture your vision and tell your story.

Explore more here: Types of Custom Jewelry

No, you do not need to have the perfect idea of what you want for your custom jewelry. We can either start with the type of jewelry you want, such as a ring, necklace, bracelet, earrings, etc.

If you have a specific reason for making your creation such as for an engagement ring, heirloom redesign, personal talisman, gift or milestone, memorial jewelry, renewed vows, or anniversary jewelry, these are great places to start.

If you have a rough idea of what you want or a concept, that is a great beginning to start your custom jewelry journey.

Absolutely! Bring us your loose natural diamonds, gemstones, or a cherished piece of fine jewelry that no longer feels like you.

Together, we’ll transform it into something entirely new and one-of-a-kind, honoring the elements you wish to preserve. The precious metal from your original piece can also be reimagined, with its value put toward your new creation.

It is possible, and that’s exactly what the design and 3D modeling phase is for. During this stage, we can make edits or even take the design in a new direction if inspiration strikes.

Once you’ve approved the final 3D render and your piece moves into production, though, we’re fully committed. Since each creation is custom-made and cast in your chosen precious metal, changes can’t be made after that point. Every piece is truly one of a kind, made just for you.

All Kris Averi pieces are made by hand once you place your order. We don't hold any inventory, so your piece is entirely yours.

Once your order is placed, it can't be cancelled. This is because your piece goes straight into production to make sure it gets to you as soon as possible.

So, if you have any questions at all, please contact us prior to placing your order.

Absolutely!

All stones shown on our site are natural diamonds and gemstones varying in both color and size.

Because of this, we can't guarantee the color you see on the website will exactly match your piece. Your stones will hold inclusions indicative of natural stones. As each is beautiful and unique, it may vary from the photograph.

Please contact us before placing your order if you'd like to choose the exact stone for your piece. We can source each stone specifically for you and work with you throughout the process. It's another benefit to buying made-to-order from Kris Averi.

Yes and no.

Custom jewelry is often more exclusive because it’s designed specifically for you rather than mass-produced. The price depends on design complexity, materials, and the creative process, including design labor and 3D modeling (CAD).

In some cases, custom pieces may cost more than ready-made jewelry, but they carry the added value of being entirely one-of-a-kind and deeply personal.

All Kris Averi orders are final sale. Because your piece is made just for you, it can't be returned.

We're happy to work closely with you over email (with photo and video clips of the piece and stones) to help make sure your piece is perfect for you at the time of purchase.

On rare occasion, we will process an exchange or work with you to repair any unexpected damage (see the Warranty and Insurance section below).

We do not offer insurance through Kris Averi. However insuring your jewelry is highly encouraged.

For all jewelry (Fashion Collections and bespoke Custom Design), appraisals can be offered with your finished piece upon request for an additional fee.

At Kris Averi, we're bonded and insured for all collection inventory, bespoke creations, repairs, and merchandise in stock and through shipment.

We highly recommend insuring your jewelry with Jewelers Mutual.

All jewelry is provided with a 1-year warranty from the date of delivery. If there is any reasonable damage within the first year, we'll repair your jewelry free of charge.

Regardless of whether your jewelry is in warranty, we're happy to repair damaged pieces. Fees for out-of-warranty repair vary according to the service provided.

When sending your repair, please provide insured shipping. We'll return it repaired - also through insured delivery.

Please note: we reserve the right to deny unreasonable repairs.

Kris Averi believes in love for all, we proudly design for all expressions of love, identity, and devotion. Our pieces are crafted to honor who you are and who you love.

We believe love transcends gender, identity, race, and culture. We stand with the LGBTQ+ community and Human Rights for ALL.

Kris Averi is a queer woman-owned business based out of New York City & New Jersey.

Discover more here as Kris Averi is a Queer Owned Business.

Yes! We have been featured in the New York Times as a Queer & Inclusive Jeweler for Wedding & Engagement Rings. We've also been featured in British Vouge and created a custom cocktail ring for Cyndi Lauper.

You can find us in the directory of Vendors at Dancing with Her and as a Founding Supporter of the Mobile App, Everywhere is Queer.

Custom Design

Custom Jewelry Process

Made to Order

Pricing Custom Jewelry

Return and Exchange

Shipping

Warranty and Insurance

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